Privacy Policy

Last Updated: January 2025

7EVEN Health Transport (“we,” “our,” or “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website, booking system, or transportation services. By accessing our site or booking a ride, you consent to the practices described in this policy.

 
1. Information We Collect
We may collect the following types of information:

Personal Information

Name
Phone number
Email address
Home address or pickup/drop-off location
Emergency contact information
Transportation Information

Appointment time and location
Ride preferences (ambulatory or wheelchair)
Special assistance needs
Technical Information

IP address
Browser type
Device information
Cookies for website optimization
Optional Information

Mobility device type
Notes related to transportation safety
We do not collect or store medical records.

 
2. How We Use Your Information
We use your information to:

Schedule and manage transportation
Communicate updates or changes to your ride
Improve booking and website functionality
Provide customer support
Maintain safety and compliance
Meet legal and company requirements
We do not sell your information.

 
3. Sharing of Information
We only share information when necessary, including with:

Scheduling and dispatch software
Payment processors
Email and SMS communication services
We may also disclose information if required by law or to protect passenger and staff safety.

We do not share ride information with family, caregivers, or facilities unless authorized.

 
4. Data Storage and Security
We take appropriate measures to secure your data, including encrypted website connections and secure third-party tools. Information is stored only as long as necessary for transportation or legal purposes.

 
5. Your Rights
You may request access, correction, or deletion of your personal information when legally allowed.

To make a request, contact: [email protected]

 
6. Cookies and Tracking
Our website may use cookies to improve loading speed, analyze visits, and enhance user experience. You may disable cookies through your browser settings.

 
7. Third-Party Links
Our site may link to external services such as Setmore scheduling or partner facilities. We are not responsible for the privacy practices of third-party sites.

 
8. Children’s Privacy
Our services are intended for adults and caregivers. We do not knowingly collect information from children under 13.

 
9. Updates to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us
7EVEN Health Transport
Email: [email protected]
Address: 4409 Alabama Ave, Nashville, TN 37209